Hot water cylinder leaking.
Would like someone today.
Callback number checked.
Phone answering, made simpleYour phone answered.
Your phone answered.
Your day uninterrupted.
A New Zealand phone answering service for the moments you can’t pick up. Helpful conversations. Clear messages. More time for your work.
From NZ$129/month for 3 months, then NZ$199. Or NZ$10/month + usage.
No setup fee. No lock-in.
9:41
Monday, 31 August9:41
Incoming enquiry
Your business number
Answered by your AI receptionist
Call connected
YOUR RECEPTIONIST
“Of course. What time
suits you?”
Hot water cylinder leaking in Glenfield. Would like someone today. Please call back to confirm a time.
Name, number and job details delivered by text and email.
1 / 3 · The call
You’re busy. They’re answered.
You are with a customer, out on a job or finished for the day. Your existing number diverts to a helpful AI receptionist that greets callers in your business name.
Keep your number. Choose when calls divert.
The right details. First time.
A name, a callback number, what needs doing and where. Your answering service asks your questions and checks the details with the caller.
Your urgent-call rules decide who gets put through.
One glance. You’re up to speed.
A clear text and email tell you who rang and why. You can get back to the customer when your hands are free, with the details already in front of you.
Nothing to listen through. Nothing to write out again.
A little more breathing roomBe there for the customer
Be there for the customer
in front of you.
A ringing phone doesn’t need to pull you away from every job. Let the call be answered, then choose your moment to respond.
For small businesses →Keep answering your own phone. Cover the gaps.
Work out whether overflow, after-hours cover or a human service fits your calls—without entering your contact details.
The agent builder
Build yours with Talkify Change the plan. Not your whole day.
New opening hours? Different questions to ask? Manage how your phone is answered from one clear, connected board.
builderExample buildAdd a part
Incoming callYour existing business numberForward calls when you choose
9:41
Monday, 31 August9:41
Blocked gully trap. Not urgent. Requested Thursday morning.
No hot water. Please call first thing.
Landlord requesting a compliance certificate. Details emailed.
A virtual front desk, for a business with no front desk
Most New Zealand businesses do not have a reception. There is no counter, no lobby and nobody sitting at it. The work still has to be done, though, and it is the same work it always was.
A virtual front desk answers the phone, takes the caller's details, books a time, says when you are open and puts the ones that matter straight through to you. It is there at 7am and it is there at 9pm, and it costs you nothing on the days nobody rings.
Taking the message is the easy part
Anybody can write a name on a pad. What makes it a service is what happens to the note afterwards.
It reaches your phone first, always. Then it goes into the software you already open every day, so the job is on the record without anyone typing it twice.
Google Calendar
Microsoft 365 & Outlook
Calendly
Cliniko
Fergus
Simpro
ServiceM8
Tradify
iTrade
Xero
MYOB
HubSpot
Pipedrive
Stripe payments
Zapier
Explore all 30 Talkify connections
Connections are provided by Talkify. Capabilities vary by system: Tradify sends enquiries by email, iTrade requests visits, and Calendly sends a booking link.
Into the diary
Book into connected calendars, or text a Calendly booking link. Available actions depend on the calendar you use.
Onto the job list
A card lands in Trello with the address and what needs doing, so it is in the queue before you are back in the van.
Into the customer record
The contact is created or updated in HubSpot or Pipedrive, so nobody has to remember to add them later.
Into the accounts
They exist in Xero or MYOB by the time you go to invoice them, with notifications sent through your chosen workflow.
And more besides, including your own website chat and a leads list you can export. Running something else? Tell us what you use and we will quote the integration work.
Monthly, or pay as you go
A monthly plan
NZ$129 / month
Your first three months, then NZ$199. It includes 200 minutes, 50 texts, up to three agents on the number and three calls at once.
Pay as you go
NZ$10 / month
That keeps your number live. Calls are NZ$1 a minute and texts are 15c each. You start with NZ$10 free credit, then top up as you use it.
Both options have no setup fee and no lock-in. Monthly overage is 10c a minute during your first three months, then 20c. All prices are in NZD.
Try it on your own calls
A trial on a demo line tells you nothing. This one runs on your real number, with your real callers, saying your real business name.
You keep your number
You put a divert on it, and you take the divert off whenever you want. Nothing is ported and nothing is transferred.
You hear every call
Every call is written up and kept, so you can read what was said rather than take our word for it.
You are told before it ends
The trial does not roll into a bill you did not agree to. You are told when it is finishing and you choose what happens next, or nothing happens at all.
Questions people ask first
Do I need a new phone number?
No. You keep the number that is already on your van, your website and your invoices. You divert it to us, and you can take the divert off whenever you like.
Is a person answering my phone?
Calls are answered by software that talks. It says so plainly if a caller asks, and it never pretends to be you. It takes messages, books times and puts callers through. It is reception, not advice.
If you would rather read about it from that angle, there is a site that explains how an AI receptionist works in more detail.
How do the messages reach me?
By text and by email, within a minute of the call ending. The caller's number is in the message, so you tap it and ring them back. There is nothing to re-key.
Can it put someone through to me?
Yes. You say which callers matter and when you are willing to be interrupted. Everyone else is written down and sent to you instead, so the phone stops going off in the middle of a job.
Am I locked into a contract?
No. There is no term and no cancellation fee. If you stop, you take the divert off your number and that is the end of it.
How quickly can it start answering?
Your account opens as soon as you enquire. Your answering is set up and trained on your business within 24 hours, and nothing changes on your phone until you put the divert on.
The bits people check before they hand over their number
No badges, no seals, no logos of companies we have never worked with. Four plain facts you can hold us to.
- Answered in New Zealand
- New Zealand calls run on +64 numbers and are handled in New Zealand data centres. Nothing is routed offshore for somebody in another time zone.
- Your details are not sold
- Never sold, rented, swapped or handed to anyone else for their marketing. It is all set out on the privacy page, in plain English.
- What it will never do
- Give advice, quote a price it was not given, read out a card number, or pretend to be you. Anything of that kind comes to you.
- Nothing you cannot undo
- You keep your own number, there is no term and no cancellation fee. Take the divert off and it stops that minute.
Get your phone answered
Tell us who is ringing you and why
The more we know about the calls you get, the closer the greeting and the questions are on day one. A sentence is plenty to start.
- What happens next
- We ring you back on the number you give us, at a time that suits.
- How long it takes
- Your account opens straight away. Your answering is set up and trained within 24 hours.
- What it costs to look
- Nothing. There is no card and no obligation at this stage.
We use this to get back to you about answering your phone, and nothing else. No newsletter. What we do with these details is set out on the privacy page.